F. A. Q. | Betonggruvan

F. A. Q.

How much is the shipping?
The shipping cost depends on what you buy. You find the shipping cost at checkout by placing your items in the shopping cart.

Where is my order?
In the delivery confirmation sent to your mail you find a parcel number. Click on it and you can trace your parcel.

Can anyone else pick up my parcel?
If you cannot pick up your parcel yourself you can send someone else to pick it up. Please note that this person should bring both your identification card and his/hers. It is not possible to change names on parcels that have already been sent.

Can I return a product?
Yes you can. You have fourteen days after picking up your parcel to inform us and return the product. The product needs to be in an undamaged condition, and sent in original packaging. When returning a product the customer pays the shipping cost. Re-payment is usually being made in 1-5 working days, after the parcel reaches Betonggruvan and the return has been approved.

Do you ship to other countries than Sweden?
Yes! We ship world wide!

Can I order a custom made product?
Unfortunately we cannot custom make any furniture.

How long is the delivery time for tables?
We try to have all of the tables in stock, but cannot have all tables in stock all of the time. If it is in stock the delivery time is 2-5 working days. If you want to pick it up in our store you can usually get it with you the same day. If the table is out of stock the delivery time is 4-8 weeks. Contact us on hej@betonggruvan.se and we will do our best to give you a preliminary delivery information.

How long is the shipping time for the shelving system?
In normal cases the shelving system is in stock. Then the delivery time is  2-5 working days. If you want to pick it up in our store you can usually get it with you the same day.If the shelving system is out of stock the delivery time can differ, depending on the rates of production at our producers. Contact us on hej@betonggruvan.se and we will do our best to give you a preliminary delivery information.

Do you have any tips when it comes to choosing table top?
We usually say: choose the one that you liked first. That is often the one that you like the best. If you surround yourself with things you like they will match even if they don’t necessarily match color wise.

Do you have any tips on chairs that fit the tables?
Of course we do. Here you find a blog post about chairs. You can always drop by our store and we can discuss what would work for you.

Why are you named Betonggruvan (The concrete mine)?
Well, when I started 2011, I rented the basement of the house in which I lived, in Vasastan. When the customers called me I went up with the lift and picked them up. I was always joking about the fact that we were going down the mine. The concrete mine.