F. A. Q. | Betonggruvan

F. A. Q.

Why are you named Betonggruvan (The concrete mine)?
Well, when I started 2011, I rented the basement of the house in which I lived, in Vasastan. When the customers called me I went up with the lift and picked them up. I was always joking about the fact that we were going down the mine. The concrete mine. Read more about us here.

Do you ship to other countries than Sweden?
Yes! We ship world wide!

How long is the shipping time for the shelving system?
In normal cases the shelving system is in stock. Then the delivery time is  3-5 working days. If the shelving system is out of stock the delivery time can differ, depending on the rates of production at our producers. Contact us on hej@betonggruvan.se and we will do our best to give you a preliminary delivery information.

How long is the delivery time for tables?
Our tables have a delivery time of about 6-8 weeks. Contact us on hej@betonggruvan.se and we will do our best to give you a preliminary delivery information.

Can I get help design a shelvingsystem?
Of course, we help you with that! Either here in Betonggruvan or by mail. Read more about our shelf konsultation here.

How much is the shipping?
The shipping cost depends on what you buy. You find the shipping cost at checkout by placing your items in the shopping cart.

Where is my order?
In the delivery confirmation sent to your mail you find a parcel number. Click on it and you can trace your parcel.

Can anyone else pick up my parcel?
If you cannot pick up your parcel yourself you can send someone else to pick it up. Please note that this person should bring both your identification card and his/hers. It is not possible to change names on parcels that have already been sent.

Can I return a product?
Yes you can. You have fourteen days after picking up your parcel to inform us and return the product. The product needs to be in an undamaged condition, and sent in original packaging. When returning a product the customer pays the shipping cost. Re-payment is usually being made in 1-5 working days, after the parcel reaches Betonggruvan and the return has been approved.